Insights & Innovation
Our Digital Communication Blogs have been supporting businesses with their campaign needs for over two decades.
Explore a wide range of communications resources designed to support your campaign engagement and messaging strategy.
From expert insights and practical guides to templates and case studies, find everything you need to communicate more effectively across your organisation.
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- darren@newzapp.com
6 of the best GDPR-compliant internal email platforms for internal communications
A GDPR-compliant platform should provide appropriate security controls, a data processing agreement and clear information about where data is stored. It should also support data access, correction, export and deletion requests....
- darren@newzapp.com
7 Features of Internal Communications Platforms in 2026
Effective internal communications require listening as well as broadcasting. Integrated survey tools allow you to gather feedback, measure sentiment, and identify concerns before they escalate....
- darren@newzapp.com
Why effective internal communication matters in education
Schools, colleges and universities are busy, complex communities. Staff, students, leadership teams, governors and support departments all need timely information....
- poppy@newzapp.com
Email Deliverability Issues: Why Emails Don’t Reach the Inbox
You’ve done everything right — or so it seems. The subject line is crisp, the message is timely, the design is polished, and you’ve sent it out to your carefully curated list....
- darren@newzapp.com
The importance of named user logins
Why are named user logins so important when accessing NewZapp? Particularly for organisations with formal governance, information security, data protection or audit requirements....
- darren@newzapp.com
The Perils of Sending HTML Emails into Microsoft Outlook
There are many humbling experiences in life. Assembling flat-pack furniture. Explaining cryptocurrency to your parents. Watching a beautifully designed HTML email enter Microsoft Outlook and come out looking like it was formatted during a power cut. Welcome to HTML email rendering. Please keep your arms and legs inside the table layout at all times....
- darren@newzapp.com
What “Exclude-Prefetch-Activity” Actually Means
Microsoft 365 and Outlook security scanning can inflate email open and click data. This guide explains exclude-prefetch-activity, how corporate environments distort engagement metrics, and what internal communications teams must understand to provide accurate, credible insight to leadership....
- darren@newzapp.com
How Customer Feedback Helped Deliver Our Highest Ever NPS Score
In Q1 2026, NewZapp achieved its highest NPS score ever, reaching 70 following back-to-back quarterly improvements. But the most important part of this story is not the number itself. It is how we got there....
- poppy@newzapp.com
The Last Mile Problem in NHS Internal Communications: Reaching Frontline Clinicians Reliably
This article explores the ‘last mile’ problem in NHS internal communications and how organisations can ensure reliable delivery to frontline clinicians....
- poppy@newzapp.com
What Great Internal Comms Looks Like in 2026: 10 Questions, 5 Priorities, 3 Metrics That Matter
Discover 10 audit questions, 5 priorities, and 3 metrics that define effective internal communications in 2026—plus how to measure real impact....
- poppy@newzapp.com
Closing the Gap: How Accessible Communication Improves Safeguarding in FE Colleges
Accessible communication is critical to safeguarding in further education. This practical guide explores six common communication failures in FE colleges and how to fix them using clear, inclusive, and measurable strategies....
- poppy@newzapp.com
A Better NewZapp Interface Designed Around How You Work
NewZapp has introduced a simplified interface designed around how users actually work. The new side navigation, collapsible menu and performance upgrades make the platform easier to navigate, faster to use and better suited to modern communication workflows....
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Filter Categories
A GDPR-compliant platform should provide appropriate security controls, a data processing agreement and clear information about where data is stored. It should also support data access, correction, export and deletion requests.
Effective internal communications require listening as well as broadcasting. Integrated survey tools allow you to gather feedback, measure sentiment, and identify concerns before they escalate.
Schools, colleges and universities are busy, complex communities. Staff, students, leadership teams, governors and support departments all need timely information.
You’ve done everything right — or so it seems. The subject line is crisp, the message is timely, the design is polished, and you’ve sent it out to your carefully curated list.
Why are named user logins so important when accessing NewZapp? Particularly for organisations with formal governance, information security, data protection or audit requirements.
There are many humbling experiences in life. Assembling flat-pack furniture. Explaining cryptocurrency to your parents. Watching a beautifully designed HTML email enter Microsoft Outlook and come out looking like it was formatted during a power cut. Welcome to HTML email rendering. Please keep your arms and legs inside the table layout at all times.
NewZapp Internal Communications Blog
Constantly developed and evolved over the last 25 years, NewZapp delivers award winning internal communications for Public and Private organisations.
We love what we do but our passion isn’t just the software, it’s the way our software can transform experiences and engagement. Our dedicated UK based customer success team are driven by your success. If we deliver increased employee engagement through internal communications we know we’re achieving our goals.
An internal communications platform you can trust, our UK based servers and ISO 27001 certification provide you best in class data security and compliance. NewZapp enables you to use your time and resources more efficiently and effectively to focus on messaging and engagement.