Frequently Asked Questions

We will transform your internal comms and employee engagement, see what NewZapp has helped these customers achieve. See our most frequently asked questions.

Frequently Asked Questions Overview

Internal Communications that gets results. NewZapp gives you the power to send your messages and updates quickly with measurable analytics.

What experience do you have in Internal Communications?

NewZapp is a trusted email communication platform that has been delivering internal emails for over 10 years. We work with NHS Trusts, major infrastructure companies like Network Rail and large educational bodies like the University of Leeds. Gaining a thorough understanding of your structure, ways of working and common challenges.

How can you support the procurement process?

We are listed on the government’s G-Cloud and have ISO 27001 certification. Both of these reduce the administration burden involved in the procurement process. For example, when completing your Data Protection Impact Assessment (DPIA) a lot of the questions will be covered by our ISO 27001 certification.

Data Security

Will our data be safe with NewZapp Trusted Delivery?

Yes. Stringent security protocols are ingrained within NewZapp Trusted Delivery. Here’s an overview of what you can rely upon:

We have ISO 27001 certification – ISO 27001 is an international standard on how to manage information security – it is extremely difficult to obtain this level of certification and something we are immensely proud of. It means that as an organisation we have gone significantly above what is mandated by the UK Data Protection Act, GDPR and Cyber Essentials. It means that as an organisation we regularly carry out data risk assessments, maintain extremely high levels of data protection and that we are audited by an independent 3rd party regularly to ensure we do exactly what we say when it comes to protecting your data.

Cyber Essentials certification – Cyber Essentials is a government backed scheme that ensures we have good practice in information security.

GDPR and UK Data Protection Act compliance – unlike many other email communication providers, we keep your data in the UK at all times which guarantees you are GDPR compliant.

Regular independent security audits – by involving an independent party we confirm that all our security protocols are up to speed and as rigorous as possible.

Is there an audit trail we can use?

Yes. NewZapp Communications includes an audit trail which means you can see the history of every action taken. So should you accidentally send a communication out, you can look back and identify, when and how it happened and who was responsible.

Email Creative

Introducing the world’s leading email editor

We are passionate about communications and have been supporting organisations with their internal and external communications for over 20 years. Our email editor is the best in the business and enables you to create emails easily in a friendly interface with no HTML skills.

Trusted Delivery


Branded Template Design

Branding isn’t just about design. It isn’t just a company name and some colours, or something that you create and then forget about. Your brand is something that has value and meaning, an association with your products, services and mission.

No need for a Design Agency. With the NewZapp Design Team, you’ll be working with the best in the business! Tailored specifically to fit your brand, our email template designs are never less than slick and professional.

All custom NewZapp email templates are purpose-built to serve your marketing needs and look their best whether they’re opened on desktop, tablet or mobile. Contact us today for more details.


How can you maximise delivery?
NewZapp Communications go the extra mile to work with your IT department to maximise your email delivery. Our open rates for internal communications campaigns is 73% on average.

What about spoofing and external link warnings?
NewZapp completely removes these challenges and is already in use by using DKIM for all our customers. DKIM stands for DomainKeys Identified Mail. Its job is to communicate with all receiving email providers to tell them that your emails are being sent from an authorised domain. Follow this link for more.

How quickly will messages be sent?Outlook can take up to a minute to deliver 30 emails for mass communications. As an example, if you have 10,000 staff to send to, it will take approximately 5.5 hours to reach everyone. With NewZapp  it would take under 20 minutes.

Email Analytics

Know what works
Data is power. The NewZapp email statistics show you which emails have resonated with your employees, and which haven’t. This enables you to make informed decisions that continually improve your internal communications.

All from one easy-to-digest screen you can see open rates, clicks, social shares, unsubscribes, the time and day your email has been viewed and the device they have used to read your email. You can even see the performance of your email in real-time and the parts of your email that have captured the most attention.


detailed email analytics


One of the most frequently asked questions! We know budgets and procurement red tape is a factor in internal communications and have experience in working packages within budget constraints. Making purchasing and procurement as simple as possible.

What contract lengths are available?

Contracts are a minimum of 12 months and we offer excellent discounts for 3 and 5 year agreements.

Sending is free with Outlook, how can I justify the cost?

If you are looking to switch systems, this is what we believe puts NewZapp Communications head and shoulders above the rest.

We are the trusted email communication software  for NHS Trusts, major infrastructure companies like Network Rail and large educational bodies like the University of Leeds.

NewZapp Communications is developed for internal comms. We understand your challenges and we ensure you have solutions to those challenges.

Our analytics features are game-changing. A combination of in-depth data with easy-to-digest dashboards makes it simple to draw out insightful information that informs decisions and continual improvement.

Fast send times – NewZapp sends your messages quickly. No more waiting for hours to send messages to those at the end of your database!

We care – we are a group of people driven to help other people. Our support represents this with a dedicated UK-based Account Manager who will be on hand whenever you need them.

Follow this link for an instant quote.

Setup & Support

Will I need to install software?

No, NewZapp Communications is a SaaS (Software as a Service) product. Everything is in the cloud and accessed via your web browser.

Is training included?

Yes. NewZapp Communications is very intuitive to use but we want you to get up to speed as quickly as possible, so we always include onboarding training. Very few customers require any additional training after that point, but your Account Manager is always on hand with any questions you have.

How time consuming will it be to implement?

NewZapp is extremely quick to set up. All we need is the staff data and once uploaded, you are good to go. You could be up and running within a couple of hours.

What if staff data is held in multiple places?

We’ll help you bring everything together. We’ve helped a lot of customers do just that and can offer guidance on the most effective way of doing so.

What if our staff data is out-of-date?

That doesn’t matter. You can use the introduction of NewZapp Communications as an opportunity to ‘clean’ your database. All you need to do is upload the data, send an email, identify those that bounced and then do a group exclusion of those contacts for all future communications.

Does NewZapp integrate with Power BI?

Yes. This can be done for free with data displayed in the Power BI dashboard.

Network Rail need to communicate important, and often time critical, information to their network of employees and stakeholders. Due to the nature of some of the communications, the delivery of these messages was vital so the ability to track emails was a necessity.

A company who needed a communication solution that would better meet their needs. AGC Glass Europe is one of the largest glass manufacturers in the world, supplying the construction and automotive industries. AGC Glass UK use NewZapp to keep their UK customers, prospects and employees up to date.

About Worcestershire Children First Worcestershire Children First is the company responsible for the delivery of services to children and young people across Worcestershire. These services include social care, education, early help and fostering. The team using NewZapp are responsible for […]