NewZapp or Mailchimp
Mailchimp are the largest external email marketing provider for good reason, they provide a fantastic platform for sending volume email.
But are they the right fit for your internal communication email campaigns?
Choosing the right platform for your needs
Obvious spoiler alert – we believe it is NewZapp Communications! But your procurement policy will be looking for more than our word when choosing your email delivery supplier.
There are 3 things you should expect from any provider for internal comms email.
UK Based
Your staff data should not leave the UK and it should not be trusted to a provider without ISO27001 and Cyber Essentials certification.
Customer Service
Our customers come for the software, they stay for the service. 94% of our users score us a 9 or above in our quarterly customer satisfaction surveys.
No Unsubscribe
This is Internal Communications, not retail. Whilst we should actively encourage employees to give feedback. Unsubscribing from vital email comms should not be an option.
So why should you choose Trusted Delivery over Mailchimp when both look to meet these demands on the surface?
UK Based
Your contact data will only be stored here in the UK.
With no data security breaches since our inception over 20 years ago, we are extremely proud to continually provide a service our customers can rely on. We achieve this by maintaining the very highest security standards and ensuring our supply partners do the same.
Customer Service
Internal communications is all about people. We firmly believe that it is a combination of our software, and our people, that help our customers sore high on their quest to improve internal communications.
Your named dedicated account manager will be with you every step of the way ensuring you get the most out of NewZapp.
NewZapp Communications
What our clients have to say
Request a callback
Are you worried your internal communications emails are not getting delivered ? Fill in the form below and one of our team will be in touch A.S.A.P
100% UK Based
Only one question. “Is the data stored safely in the UK?”
NewZapp Communications 1 – 0 Mailchimp
IT security has always been important for organisations but as we store more data about individuals and have many more access points to that data, the need for even stricter IT security has become inevitable for all organisations.
Certified software & service
NewZapp takes the security of your data extremely seriously. In addition to complying with your organisations I.T requirements we also maintain the following standards:
- Secure UK-based servers that are monitored 24/7
- ISO 27001: 2017 certification
- UK GDPR & EU GDPR compliant
- Cyber Essentials certification
- UK Data Protection Act compliant
- Regular independent security audits
Comparison
Taking a look at the contenders core features.
Data Security
NewZapp Communications
No data breaches in over 20 years of safe and secure email delivery.
Mailchimp
3 separate breaches in 2022.
Service Location
NewZapp Communications
UK based and hosted.
Mailchimp
US based and cloud hosted.
Experience
NewZapp Communications
Delivering email for over 20 years.
Dedicated internal communications provider.
Mailchimp
Delivering email for over 20 years.
Functionality
NewZapp Communications
Designed and built for internal communication.
Easy to use.
Create branded email comms.
No limit to number of groups or contacts.
Detailed analytics from every email.
Mailchimp
Aimed at retailers & SME’s.
Excellent integration with WordPress and Shopify.
No branded templates.
Strict spam & bounce policy enforcement.
Detailed analytics from every email.
Unsubscribe Link
NewZapp Communications
Removed from all internal communication campaigns.
Mailchimp
Fixed to all campaigns.
Certification
NewZapp Communications
ISO 27001 certified.
Cyber Essentials certified.
ICO Registered 100% UK GDPR Compliant.
HM Government G-Cloud supplier.
IDM Member.
Full D.P.I.A available on request.
Mailchimp
Member of the Messaging, Malware and Mobile Anti-Abuse Working Group.
Only compliant with the EU-U.S./Swiss-U.S. Privacy Shield Framework.
No ISO 27001 or G-Cloud registration.
No D.P.I.A evident.
Account Management
NewZapp Communications
Dedicated account managers with experience in internal communications delivery.
Support available by phone, Microsoft Teams or email in the UK.
Billed annually via invoice.
Mailchimp
Online ticketing and knowledgebase forums.
Limited phone support available at additional cost.
Accounts only available on a monthly basis via credit/debit card.
NewZapp or Mailchimp?
Mailchimp offer a great product. It continues to be the leading supplier to large retailers and SME’s the world over. But using it for internal communication campaigns can cause issues.
Network Rail seek a better way to engage employees
Network Rail need to communicate important, and often time critical, information to their network of employees and stakeholders. Due to the nature of some of the communications, the delivery of these messages was vital so the ability to track emails was a necessity.
Royal Devon University Healthcare NHS Foundation Trust communicate with more confidence
The Royal Devon University Healthcare NHS Foundation Trust contacted us about the problems they were facing and as a solution provider with 20 years’ experience in email communications we recognised how important it was to find a resolution.
XEIAD required an internal communications solution to support its growth
The growth of the company meant there was a need to increase their internal communications. An employee survey backed this up with many employees stating that internal communications was an area that needed to be improved.
AGC Glass Case Study
A company who needed a communication solution that would better meet their needs. AGC Glass Europe is one of the largest glass manufacturers in the world, supplying the construction and automotive industries. AGC Glass UK use NewZapp to keep their UK customers, prospects and employees up to date.
University of Leeds use NewZapp for student and staff engagement
About University of Leeds The University of Leeds is one of the leading Russell Group Universities, it has over 38,000 students, 9,000 staff and over 270,000 alumni across hundreds of countries and at home in Leeds in the UK. The […]
Worcestershire Children First use NewZapp
About Worcestershire Children First Worcestershire Children First is the company responsible for the delivery of services to children and young people across Worcestershire. These services include social care, education, early help and fostering. The team using NewZapp are responsible for […]
Exeter College use NewZapp to generate student recruitment opportunities
Exeter College chose NewZapp as their supplier for student recruitment communication due to NewZapp's experience in Educational Marketing with institutions such as The University of Leeds and City College Plymouth.
White Mountain Chalets use NewZapp to increase their email campaigns
About White Mountain Chalets White Mountain Chalet use email campaigns to attract and convert targeted groups of customers. White Mountain Chalets provides luxury ski chalet holidays in St Martin de Belleville, the most authentic and charming Savoyarde village in the […]