NewZapp or Mailchimp

Mailchimp are the largest external email marketing provider for good reason, they provide a fantastic platform for sending volume email.

But are they the right fit for your internal communication email campaigns?  

Choosing the right platform for your needs

Obvious spoiler alert – we believe it is NewZapp Communications! But your procurement policy will be looking for more than our word when choosing your email delivery supplier.

There are 3 things you should expect from any provider for internal comms email. 

UK Based

Your staff data should not leave the UK and it should not be trusted to a provider without ISO27001 and Cyber Essentials certification.

Customer Service

Our customers come for the software, they stay for the service. 94% of our users score us a 9 or above in our quarterly customer satisfaction surveys.

No Unsubscribe

This is Internal Communications, not retail. Whilst we should actively encourage employees to give feedback. Unsubscribing from vital email comms should not be an option.

So why should you choose Trusted Delivery over Mailchimp when both look to meet these demands on the surface?

Dedicated internal communications account manager

UK Based

Your contact data will only be stored here in the UK.

With no data security breaches since our inception over 20 years ago, we are extremely proud to continually provide a service our customers can rely on. We achieve this by maintaining the very highest security standards and ensuring our supply partners do the same.

Customer Service

Internal communications is all about people. We firmly believe that it is a combination of our software, and our people, that help our customers sore high on their quest to improve internal communications.

Your named dedicated account manager will be with you every step of the way ensuring you get the most out of NewZapp.

NewZapp Communications

What our clients have to say

Segment for more effective internal communications

Request a callback

Are you worried your internal communications emails are not getting delivered ? Fill in the form below and one of our team will be in touch A.S.A.P 

100% UK Based

Only one question. “Is the data stored safely in the UK?” 

NewZapp Communications 1 – 0 Mailchimp

IT security has always been important for organisations but as we store more data about individuals and have many more access points to that data, the need for even stricter IT security has become inevitable for all organisations.

Certified software & service

NewZapp takes the security of your data extremely seriously. In addition to complying with your organisations I.T requirements we also maintain the following standards:


Taking a look at the contenders core features.

newzapp or mailchimp

Data Security

NewZapp Communications

No data breaches in over 20 years of safe and secure email delivery.


3 separate breaches in 2022.

Service Location

NewZapp Communications

UK based and hosted.


US based and cloud hosted.


NewZapp Communications

Delivering email for over 20 years.

Dedicated internal communications provider.


Delivering email for over 20 years.


NewZapp Communications

Designed and built for internal communication. 

Easy to use.

Create branded email comms.

No limit to number of groups or contacts.

Detailed analytics from every email.


Aimed at retailers & SME’s.

Excellent integration with WordPress and Shopify.

No branded templates.

Strict spam & bounce policy enforcement.

Detailed analytics from every email.

Unsubscribe Link​

NewZapp Communications

Removed from all internal communication campaigns.


Fixed to all campaigns.


NewZapp Communications

ISO 27001 certified.

Cyber Essentials certified.

ICO Registered 100% UK GDPR Compliant.

HM Government G-Cloud supplier.

IDM Member.

Full D.P.I.A available on request.


Member of the Messaging, Malware and Mobile Anti-Abuse Working Group.

Only compliant with the EU-U.S./Swiss-U.S. Privacy Shield Framework.

No ISO 27001 or G-Cloud registration.

No D.P.I.A evident.

Account Management​

NewZapp Communications

Dedicated account managers with experience in internal communications delivery. 

Support available by phone, Microsoft Teams or email in the UK. 

Billed annually via invoice.


Online ticketing and knowledgebase forums. 

Limited phone support available at additional cost. 

Accounts only available on a monthly basis via credit/debit card. 

NewZapp or Mailchimp?

Mailchimp offer a great product. It continues to be the leading supplier to large retailers and SME’s the world over. But using it for internal communication campaigns can cause issues. 

Network Rail need to communicate important, and often time critical, information to their network of employees and stakeholders. Due to the nature of some of the communications, the delivery of these messages was vital so the ability to track emails was a necessity.

A company who needed a communication solution that would better meet their needs. AGC Glass Europe is one of the largest glass manufacturers in the world, supplying the construction and automotive industries. AGC Glass UK use NewZapp to keep their UK customers, prospects and employees up to date.

About Worcestershire Children First Worcestershire Children First is the company responsible for the delivery of services to children and young people across Worcestershire. These services include social care, education, early help and fostering. The team using NewZapp are responsible for […]