2022 A year in review
The results are in!
Every quarter we ask all NewZapp Users out of 10, how likely they are to recommend us to a friend or colleague. These scores are collated to form our NPS (Net Promotor Score) for the quarter and gives us a fantastic insight into how we are performing as a supplier of email communications.
9%
Scored 0 – 6
33%
Scored 7 – 8
58%
Scored 9 – 10
So what does this mean?
We take all of these scores to produce an overall figure using the NPS metric, more details on how this works can be seen here.
The NPS score ranges from -100 (must try harder!) to +100 (you rock NewZapp!!).
Jan – Mar
A solid start to the year but room for improvement. We focused on listening to what our current users needed from us to help them improve their internal communications.
Apr – Jun
This quarter saw the introduction of NewZapp 8 and our brand new email editor. This was a huge achievement with in-depth retraining of our entire customer base with feedback for our developers.
Jul – Sept
NewZapp 8 went fully live and new features like email email proofing, topics and Power BI. Our software backed with regular account reviews and helpful webinars saw NewZapp smash into new territory in customer satisfaction.
Oct – Dec
NewZapp Communications closed the year off in style. What else did we accomplish in 2022:
- Over 60 million emails sent
- 41.3% average open rate
- An average 9/10 for customer satisfaction.
- 6,000 campaigns created
Trip down memory lane
What a year 2022 was. We won a communications award for the work we do with the NHS. We’ve delivered major upgrades to the platform. New customers enjoying high delivery rates and current customers are loving the service and support they receive.
