NewZapp or Mailchimp
Mailchimp are the largest external email marketing provider for good reason, they provide a fantastic platform for sending volume email.
But are they the right fit for your internal communication email campaigns?
Why Choose NewZapp for Internal Email Communications?
When selecting a platform for internal newsletters and employee communications, it’s crucial to choose a solution designed specifically for internal use. While Mailchimp is a strong contender for external email marketing, it may not fully meet the unique demands of internal communications. Here’s why NewZapp is the smarter choice for businesses focused on secure, effective, and compliant internal email campaigns
There are 3 things you should expect from any provider for internal comms email.
UK Based
Your staff data should not leave the UK and it should not be trusted to a provider without ISO27001 and Cyber Essentials certification.
Customer Service
Our customers come for the software, they stay for the service. 94% of our users score us a 9 or above in our quarterly customer satisfaction surveys.
No Unsubscribe
This is Internal Communications, not retail. Whilst we should actively encourage employees to give feedback. Unsubscribing from vital email comms should not be an option.
UK Based Data Centres
Your contact data will only be stored here in the UK.
With no data security breaches since our inception over 20 years ago, we are extremely proud to continually provide a service our customers can rely on. We achieve this by maintaining the very highest security standards and ensuring our supply partners do the same.
Dedicated UK Customer Service
Internal communications is all about people. We firmly believe that it is a combination of our software, and our people, that help our customers sore high on their quest to improve internal communications.
Your named dedicated account manager will be with you every step of the way ensuring you get the most out of NewZapp.
Data Security and Compliance
NewZapp: Prioritises data security by keeping all employee information within the UK, ensuring full compliance with stringent data protection regulations. As an ISO 27001 and Cyber Essentials-certified platform, NewZapp guarantees the highest standards of information security.
Mailchimp: Designed for global marketing campaigns, Mailchimp’s data processing may take place outside the UK, potentially raising concerns around data sovereignty and regulatory compliance.
Personalised Customer Support
NewZapp: Provides a dedicated UK based account manager for every client, offering tailored support and a deep understanding of each organisation’s communication needs. With 94% of users rating their satisfaction as 9 or above in quarterly surveys, NewZapp’s hands-on approach ensures reliable assistance when needed.
Mailchimp: Primarily offers support via online resources and email, which does not provide the same level of personalised service and continuity as a dedicated account manages
Unsubscribe Control for Internal Communications
NewZapp: Recognises that internal emails contain essential company updates, policies, and announcements. As an Internal COmmunications tool Newzapp ensure no critical messages are missed, NewZapp does not include an unsubscribe option, keeping all employees informed.
Mailchimp: As a marketing tool, Mailchimp follows anti-spam laws, requiring an unsubscribe link in all emails. This feature, while necessary for external marketing, could allow employees to opt out of vital internal communications.
Optimised Email Deliverability
NewZapp: Designed specifically for internal communications, NewZapp ensures high deliverability rates within corporate networks. The platform is optimized to work within internal email systems, minimising the risk of emails being flagged as spam.
Mailchimp: Primarily built for marketing emails, Mailchimp’s messages are often sent from external servers, increasing the likelihood of emails landing in spam or promotional folders instead of employees’ inboxes.
Speak with us when it suits you
Are you worried your internal communications emails are not getting delivered?
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Data Privacy and Confidentiality
NewZapp: Keeps internal communications private by not generating web-accessible versions of emails, ensuring sensitive company information remains secure.
Mailchimp: Automatically creates web versions of emails, which could lead to confidentiality concerns if internal communications become accessible outside the intended audience.
Comparison
Taking a look at the contenders core features.
Data Security
NewZapp Communications
No data breaches in over 20 years of safe and secure email delivery.
Mailchimp
4 separate breaches since 2022.
Service Location
NewZapp Communications
UK based and hosted.
Mailchimp
US based and cloud hosted.
Experience
NewZapp Communications
Delivering email for over 20 years.
Dedicated internal communications provider.
Mailchimp
Delivering email for over 20 years.
Functionality
NewZapp Communications
Designed and built for internal communication.
Easy to use.
Create branded email comms.
No limit to number of groups or contacts.
Detailed analytics from every email.
Mailchimp
Aimed at retailers & SME’s.
Excellent integration with WordPress and Shopify.
No branded templates.
Strict spam & bounce policy enforcement.
Detailed analytics from every email.
Unsubscribe Link
NewZapp Communications
Removed from all internal communication campaigns.
Mailchimp
Fixed to all campaigns.
Certification
NewZapp Communications
ISO 27001 certified.
Cyber Essentials certified.
ICO Registered 100% UK GDPR Compliant.
HM Government G-Cloud supplier.
IDM Member.
Full D.P.I.A available on request.
Mailchimp
Member of the Messaging, Malware and Mobile Anti-Abuse Working Group.
Only compliant with the EU-U.S./Swiss-U.S. Privacy Shield Framework.
No ISO 27001 or G-Cloud registration.
No D.P.I.A evident.
Account Management
NewZapp Communications
Dedicated account managers with experience in internal communications delivery.
Support available by phone, Microsoft Teams or email in the UK.
Billed annually via invoice.
Mailchimp
Online ticketing and knowledgebase forums.
Limited phone support available at additional cost.
Accounts only available on a monthly basis via credit/debit card.
100% UK Based
Only one question. “Is the data stored safely in the UK?”
NewZapp Communications 1 – 0 Mailchimp
IT security has always been important for organisations but as we store more data about individuals and have many more access points to that data, the need for even stricter IT security has become inevitable for all organisations.
Certified software & service
NewZapp takes the security of your data extremely seriously. In addition to complying with your organisations I.T requirements we also maintain the following standards:
- Secure UK-based servers that are monitored 24/7
- ISO 27001: 2017 certification
- UK GDPR & EU GDPR compliant
- Cyber Essentials certification
- UK Data Protection Act compliant
- Regular independent security audits
A Purpose-Built Solution for Internal Communications
While Mailchimp excels in external marketing, NewZapp is purpose-built for internal email communications. With superior data security, personalized customer support, high email deliverability, and features designed to keep employees informed without compromising privacy, NewZapp ensures your internal newsletters are effectively managed and securely delivered.
Discover how NewZapp can transform your internal communications
