Royal Papworth Hospital NHS Foundation Trust, a leading heart and lung hospital in the UK, was facing significant challenges with its internal communication system. The Trust needed to modernise its approach, as persistent issues with its legacy communications platform, were affecting staff engagement and timely communication. By partnering with NewZapp, the hospital was able to transform its communication strategy, resulting in increased engagement, improved efficiency, and reliable service delivery.
Before the transition to NewZapp, Royal Papworth relied on the legacy platform for internal communication. However, the system was found to be unreliable, frequently experiencing outages, and offered minimal technical support. These failures disrupted the Trust’s ability to send critical updates and engage staff effectively. Laura Favell, Communications Officer at Royal Papworth, noted:
“For healthcare organisations, effective and timely communication is non-negotiable.”
The communications team was frustrated by several challenges:
Recognising the need for a robust and responsive communication platform, Royal Papworth selected NewZapp after thorough research.
The NewZapp platform stood out due to its ease of use, superior support, and strong integration capabilities.
The transition process was well-managed, involving close collaboration between the Trust’s IT department and NewZapp’s team
Join NewZapp and become one of our happy customers. We will transform your internal comms and employee engagement, see what NewZapp has helped these customers achieve.
Network Rail need to communicate important, and often time critical, information to their network of employees and stakeholders. Due to the nature of some of the communications, the delivery of these messages was vital so the ability to track emails was a necessity.
The Royal Devon University Healthcare NHS Foundation Trust contacted us about the problems they were facing and as a solution provider with 20 years’ experience in email communications we recognised how important it was to find a resolution.
The growth of the company meant there was a need to increase their internal communications.
An employee survey backed this up with many employees stating that internal communications was an area that needed to be improved.
A company who needed a communication solution that would better meet their needs. AGC Glass Europe is one of the largest glass manufacturers in the world, supplying the construction and automotive industries.
AGC Glass UK use NewZapp to keep their UK customers, prospects and employees up to date.
About University of Leeds The University of Leeds is one of the leading Russell Group Universities, it has over 38,000 students, 9,000 staff and over
About Worcestershire Children First Worcestershire Children First is the company responsible for the delivery of services to children and young people across Worcestershire. These services
