NewZapp Communications
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THE NEWZAPP EMAIL BENCHMARK CHECK

Good stats.
But how good?

Give your email results a little perspective. Compare your opens and clicks with our 2026 snapshot, then turn the numbers into your next steps.

Compare my results

Two metrics · Instant comparison · Practical recommendations

YOUR EMAILS, IN CONTEXTEXAMPLE
A useful starting point

Beyond “that
looks about right”.

Open rate65.00%
Example campaign Housing snapshot: 61.83%
+3.17 percentage pointsA comparison. Not a league table.
BASED ON A 2026 NEWZAPP CAMPAIGNS SNAPSHOT
26.4m emails · 7,430 campaigns · 8 industries

IN GOOD COMPANY. IN EVERY SECTOR.

Royal Devon University Healthcare NHS Foundation TrustUniversity of Leeds client success storyinternal communications emailRACLeicestershire County CouncilSovereign

LET’S PUT YOUR RESULTS IN CONTEXT

Bring your numbers.
Find your next move.

Use the rates from a recent campaign or a consistent reporting period. Check your metric definitions before comparing.

01 / YOUR CAMPAIGN

What are you measuring?

Use click rate, rather than click-to-open rate. Providers may count clicks and opens differently; confirm the definitions match before drawing conclusions.

Audience size is context only. It does not change the comparison figures.

02 / YOUR PERSPECTIVE

A number is useful.
Context is better.

Add your campaign details to see your open and click rates alongside the available benchmarks.

No invented scores. No rankings. Just a clearer comparison.

A SNAPSHOT. NOT THE WHOLE PICTURE.

Useful context.
Honest comparisons.

Based on campaigns sent through NewZapp in 2026. This represents a small snapshot of our sending, rather than every organisation in your sector.

Read the source report ↗
Where do the figures come from?

NewZapp’s 2026 Industry Benchmarking Snapshot covers 26.4 million emails and 7,430 campaigns. Its overall averages are 49.36% opens and 11.70% clicks. The source does not specify an exact date range within 2026, sector sample sizes, weighting, or unique-versus-total metric definitions.

Are internal and external rates sector-specific?

No. Industry figures and communications-type figures are separate datasets. We show your sector comparison and, where available, a separate internal or external comparison. We do not combine them into an invented sector-by-purpose benchmark.

What if my industry isn’t listed?

We use the overall snapshot as an explicitly labelled fallback. This is broader context, not an estimate for your industry.

How are the differences calculated?

Your rate minus the reference rate, shown in percentage points. For example, 65% compared with 61.83% is +3.17 percentage points. No percentile rank or performance score is calculated.

What does audience size change?

Nothing in the benchmark calculation. The snapshot has no audience-size breakdown. Smaller audiences can show larger swings from a few responses, so consider several comparable campaigns.

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