Insights & Innovation
Our Digital Communication Blogs have been supporting businesses with their campaign needs for over two decades.
Explore a wide range of communications resources designed to support your campaign engagement and messaging strategy.
From expert insights and practical guides to templates and case studies, find everything you need to communicate more effectively across your organisation.
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- darren@newzapp.com
NewZapp Omnichannel Feedback Q1 2025
Thank you so much for responding to our Q1 2025 NewZapp customer feedback survey. Your responses and feedback are a vital part of our omni-channel platform and service....
- poppy@newzapp.com
Employer Branding Traditional vs Modern Approaches
Discover how employer branding influences employee engagement and retention. Compare traditional and modern employer branding approaches and learn how companies can attract and keep top talent....
- poppy@newzapp.com
Internal Communications VS Employee Engagement
Excerpt: Internal communication and employee engagement are often confused, but understanding their differences is key to building a motivated workforce. Learn how internal communication fuels engagement, why they must be treated separately, and how to optimize both for maximum impact...
- poppy@newzapp.com
Understanding Stakeholders: Differentiating Between Key Players and Noise
Effective internal communication requires identifying key stakeholders and filtering out distractions. Learn how to use the Impact-Influence Grid and the Seven Classes of Stakeholders model to prioritize engagement and streamline communication....
- poppy@newzapp.com
From Gut Feeling to Data-Driven: A New Approach to Measuring Internal Communications
Many internal communicators rely on intuition and basic metrics like open rates—but these don’t prove real impact. This article explores a data-driven approach to measuring internal communications, demonstrating how to link engagement to business outcomes....
- poppy@newzapp.com
How AI is Transforming Internal Communications: Insights from Our Latest Survey
AI is reshaping internal communications, offering efficiency and personalisation while raising ethical concerns. Discover key insights from our latest survey on AI adoption, challenges, and opportunities for internal comms teams...
- poppy@newzapp.com
How to Create a Christmas Newsletter Template That’s Not Awful
Create an inclusive and thoughtful internal Christmas newsletter template that stands out. Learn actionable tips on design, content, and using NewZapp + NewZapp to craft a professional, festive email that everyone will appreciate....
- darren@newzapp.com
You asked – We Answered
Thank so much for responding to our latest customer satisfaction survey. Your responses and feedback are a vital part of platform and service....
- poppy@newzapp.com
Strategies to Enhance Trust Through Effective Communication Practices
Effective communication is key to building trust in the workplace, leading to higher engagement, productivity, and employee retention. Discover eight strategies that improve transparency, foster two-way dialogue, and promote a culture of recognition...
- poppy@newzapp.com
The Hidden Costs of Poor Communication in the Workplace
In the intricate dance of internal communications, timing is everything. It's not just about when you hit the "send" button but also about sending your messages when they matter most to the recipient....
- poppy@newzapp.com
Combining Insights on Promoting Inclusive Communication in the Workplace
In the intricate dance of internal communications, timing is everything. It's not just about when you hit the "send" button but also about sending your messages when they matter most to the recipient....
- poppy@newzapp.com
Authenticity & Diversity, Internal Communication for Young Staff
In the intricate dance of internal communications, timing is everything. It's not just about when you hit the "send" button but also about sending your messages when they matter most to the recipient....
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There are many humbling experiences in life. Assembling flat-pack furniture. Explaining cryptocurrency to your parents. Watching a beautifully designed HTML email enter Microsoft Outlook and come out looking like it was formatted during a power cut. Welcome to HTML email rendering. Please keep your arms and legs inside the table layout at all times.
Microsoft 365 and Outlook security scanning can inflate email open and click data. This guide explains exclude-prefetch-activity, how corporate environments distort engagement metrics, and what internal communications teams must understand to provide accurate, credible insight to leadership.
In Q1 2026, NewZapp achieved its highest NPS score ever, reaching 70 following back-to-back quarterly improvements. But the most important part of this story is not the number itself. It is how we got there.
This article explores the ‘last mile’ problem in NHS internal communications and how organisations can ensure reliable delivery to frontline clinicians.
Discover 10 audit questions, 5 priorities, and 3 metrics that define effective internal communications in 2026—plus how to measure real impact.
Accessible communication is critical to safeguarding in further education. This practical guide explores six common communication failures in FE colleges and how to fix them using clear, inclusive, and measurable strategies.
NewZapp Internal Communications Blog
Constantly developed and evolved over the last 25 years, NewZapp delivers award winning internal communications for Public and Private organisations.
We love what we do but our passion isn’t just the software, it’s the way our software can transform experiences and engagement. Our dedicated UK based customer success team are driven by your success. If we deliver increased employee engagement through internal communications we know we’re achieving our goals.
An internal communications platform you can trust, our UK based servers and ISO 27001 certification provide you best in class data security and compliance. NewZapp enables you to use your time and resources more efficiently and effectively to focus on messaging and engagement.