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Explore a wide range of communications resources designed to support your campaign engagement and messaging strategy.

From expert insights and practical guides to templates and case studies, find everything you need to communicate more effectively across your organisation.

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Communication silos pose significant challenges for higher and further education institutions, hindering collaboration, informed decision-making, and operational efficiency. By fostering a culture of open communication, leveraging emerging technologies, and aligning strategies with institutional goals, universities and colleges can unlock the power of seamless collaboration, driving innovation and exceptional student experiences. Real-World Success Stories Several institutions […]

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For Employee Net Promoter Score (eNPS) to work effectively it needs to ignore passive employees. But while it is the promoters and detractors that generate the Employee Net Promoter Score, it is actually your passive employees that hold the greatest potential. Before I explain why, let’s remind ourselves how someone becomes a ‘passive’ employee....
In the fast-paced world of internal communications, clarity is the unsung hero that can make or break your message. When your team or organization depends on smooth, effective communication, ensuring that your emails are clear and concise is crucial....
Feedback loops and analytics are like the dynamic duo of internal communications. On their own, each offers unique advantages, but it's when they work together that their true potential is realized....
In the intricate dance of internal communications, timing is everything. It's not just about when you hit the "send" button but also about sending your messages when they matter most to the recipient....

The NewZapp 2024 Local Government Email Analytics Report provides invaluable insights for internal communications leaders within Local Government bodies. Drawing upon data comprising over 14,000 anonymised campaigns This report offers a detailed analysis of effectiveness within the specific context of Local Government operations. One of the key report highlights is its emphasis on the strategic […]

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Enhanced Security Measures In response to the ever-evolving threat landscape, Gmail and Yahoo have announced major changes to their email security systems. One of the pivotal advancements is the implementation of stringent security protocols to combat spam, phishing, and other malicious activities. These measures include advanced authentication protocols like: SPF (Sender Policy Framework) DKIM (DomainKeys […]

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New rules for bulk senders have sparked email senders to implement SPF DKIM and DMARC email authentication methods. But what exactly are they and why are they important? In February 2024 Google will introduce many new requirements for bulk senders, you can read more about this >here<. SPF, DKIM and DMARC: Why are they important? SPF, DKIM […]

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If you’re reading this I’m positive you want to learn about Artificial Intelligence (AI) and if I may be so bold you are also concerned about what may happen to you in the future....
Discover how storytelling can transform your brand’s communication strategy, engaging your audience and fostering deeper connections...

Neurodiversity is on every communicators radar, with 15% – 20% of our total population being neurodivergent, this cannot be ignored. So what can we do as communication specialists to address the mine field of neuro diversity spectrums in order for inclusion and engagement. I have some facts and figures below obtained from My Disability Jobs’ website – […]

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When we ask customers to complete our Net Promoter Score (NPS) survey, we’re not chasing a number. We’re asking a simple question to support a much bigger goal: understanding how NewZapp is performing in the moments that matter most, and using that insight to make the platform and service easier, clearer and more effective.
UK Further Education (FE) colleges are among the most complex and mission‑critical institutions in the public sector. They sit at the intersection of education, skills, employability, social mobility and local economic growth. Unlike universities, FE colleges are intensely place‑based and delivery‑focused, serving diverse learner cohorts including 16–18 students, adult learners, apprentices, employers and communities.
Are your internal emails reaching every member of staff? For communications teams in large organisations, the answer is often less certain than you'd expect. Messages that never arrive at the inbox can undermine trust, delay critical updates, and leave colleagues without the information they need to do their jobs safely.
AI is reshaping internal communications, offering efficiency and personalisation while raising ethical concerns. Discover key insights from our latest survey on AI adoption, challenges, and opportunities for internal comms teams

NewZapp Internal Communications Blog

Constantly developed and evolved over the last 25 years, NewZapp delivers award winning internal communications for Public and Private organisations.

We love what we do but our passion isn’t just the software, it’s the way our software can transform experiences and engagement. Our dedicated UK based customer success team are driven by your success. If we deliver increased employee engagement through internal communications we know we’re achieving our goals.

An internal communications platform you can trust, our UK based servers and ISO 27001 certification provide you best in class data security and compliance. NewZapp enables you to use your time and resources more efficiently and effectively to focus on messaging and engagement.