NewZapp Omnichannel Feedback Q1 2025
Thank you so much for responding to our Q1 2025 NewZapp customer feedback survey. Your responses and feedback are a vital part of our omni-channel platform and service.
Our Net Promoter Score (NPS) of 46 for the quarter is a strong indicator of the positive experience our customers have.
Placing us well above the industry average.
This score reflects the loyalty and satisfaction of our users, many of whom actively recommend our services to others.
Your vote matters because it helps shape the future of our service and lets us know what we’re doing right – and where we can improve.
A high NPS like ours means that a significant number of our customers are not only satisfied but are also enthusiastic advocates.
By casting your vote, you’re supporting a service that’s truly valued by its community and your feedback builds the platform for the future.
Vital NewZapp Customer Feedback
Along with your score out of ten, you have an opportunity to provide some quick feedback. Which you do, and we love both the good and the bad.
Personally I hate when feedback goes unanswered so here are a selection of questions and feedback from our recent customer survey. If you see yours, I hope the reply is what you were looking for!
Yes, 100% agree. We are working hard on an image/document library with more tools and flexibility. Ironing out a few issues with connectivity to our editor with Amazon (where we host your images via CDN). On the radar and coming soon.
Many thanks! Please let us know the tweaks!
You are going to love the new reports upgrade coming later in the year. All of the above and so much more including… Read time analysis!
On the Mobile interface – that is super difficult, you wouldn’t build a website on a mobile and that is technically what you are doing when you build an email. There are just too many moving parts to squeeze on a 300px wide screen.
NewZapp does work well on tablet, and you can send emails via phone, just not build them.
Worth mentioning these to your account manager during your next account review. Spacing and column width can be controlled with padding and spacers are an option in blocks.
A/B testing will be possible with the new reports. Gradient fills are not supported with Microsoft Outlook (just show as a block colour) so not our fault!
You can add them to your email build in NewZapp, but they won’t show in the inboxes unless viewed online or on mobile.
Worth showing what you mean to your account manager during your next account review. Maybe something we can include in a later update.
In Summary
Thank you for your continued support, which has helped us achieve a strong Net Promoter Score of 46. This score reflects the trust, satisfaction, and loyalty of our customers – many of whom actively recommend our service to others.
We’re proud of what this says about the experience we provide, and we’re committed to building on this success. Your vote and feedback mean a great deal to us, and we truly appreciate you being part of our journey.
