What is an NPS score?
NPS stands for Net Promoter Score and is a method for understanding customer loyalty. By asking just one question the NPS will generate a result between -100 and +100. The higher the score, the better.
The importance of managers as a communication channel
To answer these questions, I surveyed over 700 internal communicators asking them whether their internal communications strategy specifically list managers as a standalone communication channel. Just under two-thirds say they do, which is actually higher than I expected, but the comments I received when undertaking the survey really highlight the challenge… and the purpose of […]
NewZapp achieves ISO 27001 accreditation
NewZapp achieves ISO 27001 accreditation. NewZapp is thrilled to have secured the highest international information security standard. The ISO 27001:2017 certification highlights NewZapp’s dedication to providing highly secure internal communications solutions.