2022 A year in review

January 10, 2023
darren@newzapp.com

2022 A year in review

What an incredible year here at NewZapp Communications. We won a communications award for the work we do with the NHS. We've delivered 3 major upgrades to the platform. New customers enjoying high delivery rates and current customers are loving the service and support they receive.

The results are in!

What an incredible year here at NewZapp Internal Communications. We won a communications award for the work we do within the NHS. We’ve delivered 3 major upgrades to the platform. New customers enjoying high delivery rates and current customers are loving the service and support they receive. Every quarter we ask all NewZapp Users out of 10, how likely they are to recommend us to a friend or colleague. These scores are collated to form our NPS (Net Promotor Score) for the quarter and gives us a fantastic insight into how we are performing as a supplier of email communications.

9%

Scored 0 – 6

33%

Scored 7 – 8

58%

Scored 9 – 10

So what does this mean?

We take all of these scores to produce an overall figure using the NPS metric, more details on how this works can be seen here.

The NPS score ranges from -100 (must try harder!) to +100 (you rock NewZapp!!).

Jan – Mar

A solid start to the year but room for improvement. We focused on listening to what our current users needed from us to help them improve their internal communications.

Apr – Jun

This quarter saw the introduction of NewZapp 8 and our brand new email editor. This was a huge achievement with in-depth retraining of our entire customer base with feedback for our developers.

Jul – Sept

NewZapp 8 went fully live and new features like email email proofing, topics and Power BI. Our software backed with regular account reviews and helpful webinars saw NewZapp smash into new territory in customer satisfaction.

Oct – Dec

NewZapp Internal Communications closed the year off in style. What else did we accomplish in 2022:

NewZapp Internal Communications

What a year 2022 was. NewZapp Internal Communications won a communications award for the work we do with the NHS. We’ve delivered major upgrades to the platform. New customers enjoying high delivery rates and current customers are loving the service and support they receive.

Award Winning

In April we won a Technology & Innovation award! The award recognised how NewZapp has been helping NHS communicators share vital updates to their staff, both during the pandemic and beyond.

We bought a field!

We are committed to providing you with exceptional internal communication software whilst also achieving environmental sustainability.

NewZapp 8

The Summer of 2022 saw the release of our brand new email editor. A complete overhaul of our existing system meant we even changed colour from green to blue! One of the biggest software changes in our history.

1 Million Emails

We've successfully sent 1,000,000 emails directly to NHS staff in October. A huge thank you to all the NHS trusts we work with!

Darren Hepburn

Operations Director

Bon Jovi loving gym junkie and F1 fan. I spend most of my time thinking about the impact technology is having on our society and the world of internal communications.

See how NewZapp helps comms teams reach every subscriber and prove engagement in 30 minutes.

Fill out the form to get a guided walkthrough of our award winning communications platform. The demo takes approximately 30 mins and is done online at a time that suits you. We’ll take a look at the following areas:

The easy to use email editor
Creating a survey
Contact management
Improving delivery & response rates
Detailed result analytics

After the demo, get your own NewZapp account free for 30 days.

Book A Demo

Filter Categories

October 9, 2026

Internal Newsletter: How to Write One Employees Actually Read

October 7, 2026

How we use NPS feedback to improve your reporting, insight and overall experience

When we ask customers to complete our Net Promoter Score (NPS) survey, we’re not chasing a number. We’re asking a simple question to support a much bigger goal: understanding how NewZapp is performing in the moments that matter most, and using that insight to make the platform and service easier, clearer and more effective.

October 6, 2026

Closing the Internal Communication Gap in UK Further Education

UK Further Education (FE) colleges are among the most complex and mission‑critical institutions in the public sector. They sit at the intersection of education, skills, employability, social mobility and local economic growth. Unlike universities, FE colleges are intensely place‑based and delivery‑focused, serving diverse learner cohorts including 16–18 students, adult learners, apprentices, employers and communities.

September 28, 2026

What Causes Internal Emails to Miss Staff Inboxes

Are your internal emails reaching every member of staff? For communications teams in large organisations, the answer is often less certain than you'd expect. Messages that never arrive at the inbox can undermine trust, delay critical updates, and leave colleagues without the information they need to do their jobs safely.

September 5, 2026

How AI is Transforming Internal Communications

AI is reshaping internal communications, offering efficiency and personalisation while raising ethical concerns. Discover key insights from our latest survey on AI adoption, challenges, and opportunities for internal comms teams

September 2, 2026

Best UK Internal Communications Software Compared

NewZapp Communications gives you a UK-hosted, ISO 27001 certified email platform built specifically for internal communicators. But several other tools compete for that same spot on your shortlist.

Avoid Survey Fatigue

poppy@newzapp.com 08/07/2024

Preventing Employee Survey Fatigue Surveys are essential for gathering staff feedback. However, in today’s world, where many companies frequently ask employees for input, a common