Royal Papworth Hospital NHS Foundation Trust, a leading heart and lung hospital in the UK, was facing significant challenges with its internal communication system. The Trust needed to modernise its approach, as persistent issues with its legacy communications platform, were affecting staff engagement and timely communication. By partnering with NewZapp, the hospital was able to transform its communication strategy, resulting in increased engagement, improved efficiency, and reliable service delivery.
Before the transition to NewZapp, Royal Papworth relied on the legacy platform for internal communication. However, the system was found to be unreliable, frequently experiencing outages, and offered minimal technical support. These failures disrupted the Trust’s ability to send critical updates and engage staff effectively. Laura Favell, Communications Officer at Royal Papworth, noted:
“For healthcare organisations, effective and timely communication is non-negotiable.”
The communications team was frustrated by several challenges:
Recognising the need for a robust and responsive communication platform, Royal Papworth selected NewZapp after thorough research. The NewZapp platform stood out due to its ease of use, superior support, and strong integration capabilities. The transition process was well-managed, involving close collaboration between the Trust’s IT department and NewZapp’s team
NewZapp worked seamlessly with our IT team to ensure a smooth transition, making the entire process stress-free.
The implementation of NewZapp was conducted through a carefully structured, phased approach, ensuring minimal disruption to the Trust’s communications:
One of the standout features was NewZapp’s automation capabilities, which significantly improved staff engagement. For example, the hospital utilised NewZapp’s survey function for its annual Staff Award nominations, receiving 730 nominations—a 46% increase compared to the previous system.
NewZapp has not only addressed Royal Papworth’s immediate communication needs but continues to evolve alongside the Trust. As NewZapp regularly releases new features and enhancements, Royal Papworth remains confident that its communication strategy will keep pace with the hospital’s growing demands.
Laura summed up the ongoing benefits:
“The continuous development of NewZapp’s platform ensures we stay ahead. We now have a system that works for us and can grow with our future needs.”
Royal Papworth Hospital’s transition to NewZapp has been a resounding success. The new platform has improved communication reliability, enhanced staff engagement, and introduced time-saving automation features. Most importantly, NewZapp has given the hospital a flexible solution that adapts to future challenges, ensuring that the Trust continues to meet its communication needs efficiently.
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