# NewZapp Communications

> NewZapp is a UK-based email communications platform for secure, measurable internal and external communications. It supports organisations including NHS trusts, councils, universities, colleges, public-sector bodies and enterprise teams.

NewZapp helps communications teams create branded, accessible emails; segment audiences; improve deliverability; gather feedback; collaborate safely; and measure engagement through detailed reporting and analytics.

## Pages

- [Internal Communications Software – NewZapp Communications](https://newzapp.co.uk/): The internal communications tool that gets your emails noticed Maximise your internal communications delivery and employee engagement rates with NewZapp Communications. Internal Communications and Employee Engagement Software NewZapp is…
- [Webinars](https://newzapp.co.uk/internal-communications-resources/webinars/): Internal Communications Webinars Take a look at our recent webinars. Full of information about how to make your emails more engaging. Webinars The NewZapp Editor We listened to your suggestions for the email editor and made them happen!…
- [Modern Slavery Statement](https://newzapp.co.uk/legal/modern-slavery-statement/): Modern Slavery Act transparency statement This statement was approved by the Board of Directors on 21 June 2021 Our commitment Last Revised 21/06/2021 NewZapp Communications from DestiNet Ltd is a global organisation in the provision of…
- [Anti Spam Policy](https://newzapp.co.uk/legal/anti-spam-policy/): Anti Spam Policy NewZapp provides a service, which allows users to send emails to multiple recipients. NewZapp fully supports the use of email as a communication channel but does not provide its services for the purpose of Unsolicited…
- [NewZapp Frequently Asked Questions (FAQ)](https://newzapp.co.uk/why-newzapp/frequently-asked-questions/): Frequently Asked Questions We will transform your internal comms and employee engagement, see what NewZapp has helped these customers achieve. See our most frequently asked questions. Contents Overview Data Security Email Creative…
- [Privacy Policy](https://newzapp.co.uk/legal/privacy-policy/): Privacy Policy At NewZapp Communications we take the privacy of our users and their contacts very seriously. Privacy Policy Last revised 10/02/2025. At NewZapp Communications, we take the privacy of our customers, NewZapp users,…
- [Sustainability and Biodiversity](https://newzapp.co.uk/why-newzapp/sustainability-and-biodiversity/): We care about our sustainability & biodiversity At NewZapp Communications, we recognise the critical importance of environmental sustainability and are committed to integrating ecologically responsible practices into our operations.…
- [Internal Communications Resources](https://newzapp.co.uk/internal-communications-resources/): Internal Communications Resources Explore a wide range of internal communications resources designed to support your employee engagement and messaging strategy. From expert insights and practical guides to templates and case studies,…
- [Housing Association](https://newzapp.co.uk/industries/housing-association/): Email Marketing Software for Housing Associations: Secure, Compliant & Effective Engagement If you're a housing association looking for secure, compliant email marketing software to reach residents and staff—you're in the right place.…
- [The Ultimate Guide to Employee Engagement Survey Questions](https://newzapp.co.uk/the-ultimate-guide-to-employee-engagement-survey-questions/): Introduction Employee engagement is a critical factor in the success of any organization. To measure and improve engagement, conducting employee engagement surveys is essential. At NewZapp, we offer tools and tips to help you make…
- [Legal](https://newzapp.co.uk/legal/): Legal Data Security With no data security breaches since our inception over 20 years ago, we are extremely proud to continually provide a service our customers can rely on. We achieve this by maintaining the very highest security…
- [Industries](https://newzapp.co.uk/industries/): Industries We have been supporting many industries for years. Our customers stay with us because we understand their unique communication needs. Book a demo Internal communications case studies by industry NHS Guaranteed email delivery…
- [Free Account Thank You](https://newzapp.co.uk/free-account/free-account-thank-you/): Next Steps One of our team will contact you A.S.A.P to organise your full Free Account of our email communications platform. Something to read while you wait? NewZapp has been supporting businesses with their communication needs for…
- [Manufacturing](https://newzapp.co.uk/industries/manufacturing/): Communication software for the Manufacturing Sector We get it. You have a lot of cogs and they all have to turn at the right speed at the right time. It’s a military operation that often means you don’t have much time for internal…
- [Not for Profit](https://newzapp.co.uk/industries/industries-not-for-profits-email-marketing/): Email Marketing Built for Not-for-Profit Impact Whether you're fundraising, raising awareness, or engaging your community, NewZapp gives not-for-profit organisations the tools to communicate with confidence, care and compliance. Book a…
- [See the Risks Before They See You: The Internal Comms Risk Matrix](https://newzapp.co.uk/riskmatrixlp/): The Internal Comms Risk Matrix Choosing or switching an internal comms platform is more than a technology decision — it’s a governance, compliance, and culture decision. Trusted by: Choosing or switching an internal comms platform is…
- [Infrastructure](https://newzapp.co.uk/industries/infrastructure/): Communication software for the Infrastructure sector NewZapp will help you communicate with your network no matter where they are based. NewZapp is the central hub for all your internal communication emails. Send beautifully designed…
- [Education](https://newzapp.co.uk/industries/communications-software-for-the-education-sector/): Communication software for the Education Sector We have been supporting the education sector for over a decade. Our customers stay with us because we understand their unique communication needs. From students, parents, researchers,…
- [Public Sector](https://newzapp.co.uk/industries/public-sector/): Communication software for the Public Sector We have clients who communicate newsletters, training sessions, and job details. Whatever your communication need, NewZapp will help you deliver that internal communication effectively. Book…
- [Contact Us](https://newzapp.co.uk/contact/): Get in Touch Contact NewZapp, our door is always open! Fill out the form below, send us an email or give us a ring on 01392 447200. Linkedin Facebook Youtube Contact us by phone Sales Tel: 01392 447200 Email Sales Press & Media Tel:…
- [Book a Demo](https://newzapp.co.uk/book-a-demo/): See how NewZapp helps internal comms teams reach every employee and prove engagement in 30 minutes. Fill out the form to get a guided walkthrough of our award winning communications platform. The demo takes approximately 30 mins and is…
- [Pricing](https://newzapp.co.uk/pricing/): Pricing Complete the below for instant access to our pricing calculator. Why NewZapp meets your communication needs. Our passion is the way our software can transform experiences. Internal communications email is used by 95% of…
- [Why NewZapp](https://newzapp.co.uk/why-newzapp/): Why NewZapp Communications? We're all behind you and driven by your success. If we improve your working life we know we're achieving our goals. Our Mission Statement We've been developing software for the last 20 years. We love what we…
- [Data Security](https://newzapp.co.uk/why-newzapp/data-security/): Data security from a provider you can trust With no data security breaches since our inception over 20 years ago, we are extremely proud to continually provide a service our customers can rely on. We achieve this by maintaining the very…
- [Terms and Conditions](https://newzapp.co.uk/legal/terms-and-conditions/): Terms and Conditions The small print, in a decent sized font actually. Terms and Conditions Last Revised 23/12/2024 Definitions and Interpretation 1. Definitions and Interpretation 1.1. In this Agreement;Additional Charges means the…
- [Comms by QR Code](https://newzapp.co.uk/solutions/qr-code-campaigner/): QR Code Campaigner QR Code Campaigner is accessible by everybody no matter where or when they work so you can be confident that even your hardest to reach employees will have a voice and receive the information they need and want. It…
- [NewZapp or Outlook](https://newzapp.co.uk/why-newzapp/outlook-bulk-email-vs-newzapp/): NewZapp or Outlook? Struggling with Outlook for bulk emails? Switch to NewZapp for powerful automation, analytics, and professional email design. Internal comms email via Outlook Microsoft Outlook has been the go to business email…
- [Solutions](https://newzapp.co.uk/solutions/): Internal Communications Increase employee engagement with internal communications that make a difference. No matter where you are on your employee engagement journey, we have the internal communications solution for you. Quick,…
- [Email Editor](https://newzapp.co.uk/features/email-editor/): Email Editor Increase employee engagement with internal communications that make a difference. No matter where you are on your employee engagement journey, we have the internal communications solution for you. Quick and effective drag…
- [The Government Commercial Agency and NewZapp](https://newzapp.co.uk/why-newzapp/the-government-commercial-agency-and-newzapp/): The Government Commercial Agency (GCA) and NewZapp Formerly the Crown Commercial Service, the GCA is the public-sector commercial body that owns and manages major procurement agreements. Including G-Cloud 14; the Digital Marketplace is…
- [Surveys](https://newzapp.co.uk/solutions/surveys/): Build Trust With Employee Engagement Surveys Engage, measure, and analyse with NewZapp’s comprehensive survey tools, built into the platform at no extra charge. Administer employee engagement surveys to enhance company culture. Target…
- [Free Account](https://newzapp.co.uk/free-account/): Free Account Complete the form to get a Free Account for 60 days! Create real campaigns and enjoy detailed campaign analytics in our award winning platform. Risk free, no commitment and no payment cards required. Easy to use email…
- [Internal Communications Guide](https://newzapp.co.uk/internal-communications-resources/internal-communications-guides/): Internal Communications Guides Browse our expertly crafted internal communications guides to improve engagement, streamline messaging, and support your team’s success. Each guide offers practical tips, proven strategies, and real-world…
- [Customer Service](https://newzapp.co.uk/why-newzapp/customer-service/): All the customer service you need to help you optimise your internal communications We develop brilliant software for internal communicators, but our customer service team ensure you have everything you need to make your NewZapp journey…
- [NewZapp or Mailchimp](https://newzapp.co.uk/why-newzapp/newzapp-vs-mailchimp-internal-communications/): NewZapp or Mailchimp Mailchimp are the largest external email marketing provider for good reason, they provide a fantastic platform for sending volume email. But are they the right fit for your internal communication email campaigns?…
- [Accessibility Statement](https://newzapp.co.uk/legal/accessibility-statement/): Accessibility Statement for NewZapp Communications This is an accessibility statement from DestiNet Ltd T/A NewZapp Communications. Measures to support accessibility DestiNet Ltd T/A NewZapp Communications takes the following measures…
- [Email Thank You](https://newzapp.co.uk/contact/email-thank-you/): Subscription Successful You are all signed up to our email updates! Exclusive Discount Code Quote EMAIL30 when speaking to one of our team and get 30% off your first years licence with us. Something to read while you wait for our next…
- [Contact Thank You](https://newzapp.co.uk/contact/contact-thank-you/): Thank You Message received, one of our team will contact you A.S.A.P. Something to read while you wait? NewZapp has been supporting businesses with their communication needs for over two decades. We have a huge library of blogs,…
- [Pricing Thank You](https://newzapp.co.uk/pricing/pricing-thank-you/): Something to read while you think about it? NewZapp has been supporting businesses with their communication needs for over two decades. We have a huge library of blogs, webinars and guides to help maximise your internal communications…
- [Internal Communications Blogs](https://newzapp.co.uk/internal-communications-resources/blogs/): Insights & Innovation Our Digital Communication Blogs have been supporting businesses with their campaign needs for over two decades. Explore a wide range of communications resources designed to support your campaign engagement and…
- [Success Stories](https://newzapp.co.uk/why-newzapp/success-stories/): Customer Success Stories Join NewZapp and become one of our happy customers. We will transform your internal comms and employee engagement, see what NewZapp has helped these customers achieve. From Frustration to Efficiency: Replacing…
- [Dynamic Content](https://newzapp.co.uk/features/dynamic-content/): Dynamic content that makes every message feel personal Dynamic content allows you to automatically tailor parts of an email or landing page based on who the recipient is, what they need, or what matters to them at that moment. Instead…
- [Service Level Agreement](https://newzapp.co.uk/legal/service-level-agreement/): Service Level Agreement This Service Level Agreement (“SLA”) for NewZapp (the “Services”) sets forth the support service levels for each applicable Product Package. This SLA may be updated from time to time. Material changes will be…
- [Reporting and Analytics](https://newzapp.co.uk/features/reporting-and-analytics/): Reporting and analytics for email communications Stop guessing. Start proving what landed. Internal communications shouldn’t be measured by gut feel, hopeful open rates or yet another spreadsheet stitched together five minutes before a…
- [Email Deliverability](https://newzapp.co.uk/features/email-deliverability/): Email Deliverability Most companies don’t think about deliverability until they have a problem and yet it's one of the most important factors in email communications. If your emails don't reach your contacts then all the time and effort…
- [Collaborative Editing](https://newzapp.co.uk/features/collaborative-editing/): Collaborative editing that brings your team together Create, review and refine your email communications together inside the NewZapp editor. Collaborative editing allows multiple members of your team to work within the same campaign,…
- [Demo Thank You](https://newzapp.co.uk/book-a-demo/thank-you/): Thank You One of our team will be touch ASAP! Something to read while you wait? NewZapp has been supporting businesses with their communication needs for over two decades. We have a huge library of blogs, webinars and guides to help…
- [Internal Communications](https://newzapp.co.uk/solutions/internal-communications/): Internal Communications Internal communications emails that get results. See how the NHS, Network Rail, public-sector, education and infrastructure teams create better staff emails, surveys and campaigns with analytics, GDPR confidence…
- [External Communications](https://newzapp.co.uk/solutions/external-communications/): Multichannel Email Marketing & Communications Launch marketing campaigns, customer surveys and landing pages that drive more engagement & revenue. Build professional email marketing campaigns without designer assistance in minutes.…
- [NHS](https://newzapp.co.uk/industries/nhs/): Trusted Delivery from NewZapp NHSmail email delivery guaranteed NewZapp is a trusted email communication platform that will deliver all of your internal emails to your employees every single time. No spoofing issues. No junk folders. No…
- [NewZapp bug fixes, improvements and feedback requests](https://newzapp.co.uk/internal-communications-resources/newzapp-bug-fixes-improvements-and-feedback-requests/): You help make NewZapp what it is today Don't be shy – tell uswhat you really think Your feedback on what is working for you, what isn't, and what you would like to see in NewZapp drives a big part of our development. Check out what…

## Posts

- [How to create an email newsletter](https://newzapp.co.uk/blog/how-to-create-an-email-newsletter/): A newsletter is a tool used by marketing and internal comms professionals which aims to provide a list of subscribers/employees with updates on products and services or share company news.
- [Internal Comms Challenges](https://newzapp.co.uk/blog/internal-comms-challenges/): The role of an internal communication professional has evolved. Merely disseminating major news or changes to employees falls short. This limited approach to internal communication risks disengaging employees and undermining your…
- [Marketing Strategy: Deliverability of your campaigns](https://newzapp.co.uk/blog/marketing-strategy-deliverability-campaigns/): As I prepare my weekly blogs, I look at the types of conversations I have had with customers and colleagues over the last month. Inspiration for this blog came from a frequently asked question "how do I improve deliverability of campaigns?
- [How is your ESP reporting on click throughs?](https://newzapp.co.uk/blog/esp-reporting-on-email-click-throughs/): The click-through rate (CTR) is a vital metric for assessing the effectiveness of your email campaigns. It reveals how well your recipients engage with the content by clicking on links within your emails. Let’s break it down: What is…
- [Creating emails that look good on all devices](https://newzapp.co.uk/blog/creating-emails-that-look-good-on-all-devices/): Not everyone receiving your emails is going to be sitting in front of a monitor. More and more of your contacts are checking emails on mobile devices by preference, and not because they're out of the office.
- [Why Strategy is Key – GROW your marketing strategy](https://newzapp.co.uk/blog/grow-your-marketing-strategy/): This whole topic can, we know, be a little daunting and occasionally overwhelming. Sometimes you just don’t know where to start or what to start with, and this can eat into your time and lead to delays in getting started. So in this…
- [Improve your deliverability for your email marketing](https://newzapp.co.uk/blog/improve-your-deliverability-for-your-email-marketing/): Most companies don’t think about deliverability until they have a problem and yet it’s one of the most important factors in email marketing. If your emails don’t reach your contacts then all the time and effort spent on content, design…
- [Worcestershire Children First use NewZapp](https://newzapp.co.uk/case-studies/worcestershire-children-first/): About Worcestershire Children First Worcestershire Children First is the company responsible for the delivery of services to children and young people across Worcestershire. These services include social care, education, early help and…
- [Is your Email Communications Provider lying to you?](https://newzapp.co.uk/blog/is-your-email-communications-provider-lying-to-you/): Microsoft Outlook has gone through many changes over the years, sticking faithfully to its principles when it comes to how it deals with HTML emails
- [Email Marketing & brand Protection – don't risk it in a few clicks](https://newzapp.co.uk/blog/email-marketing-brand-protection-dont-risk-clicks/): The manner in which you present yourself to any audience reflects core values and requires a consistent approach. This is the case regardless of whether you are communicating to external or internal contacts, and to customers,…
- [University of Leeds use NewZapp for student and staff engagement](https://newzapp.co.uk/case-studies/university-of-leeds-case-study/): About University of Leeds The University of Leeds is one of the leading Russell Group Universities, it has over 38,000 students, 9,000 staff and over 270,000 alumni across hundreds of countries and at home in Leeds in the UK. The…
- [Apple’s Mail Privacy Protection feature…](https://newzapp.co.uk/blog/apple-mail-privacy-protection/): What is Mail Privacy Protection? Anyone with an Apple device that has recently updated iOS 15 or iPadOS 15 may have opened their Mail app and been prompted by a Mail Privacy Protection message.
- [What is Employee Engagement](https://newzapp.co.uk/blog/what-is-employee-engagement/): To answer the question "What is employee engagement?" let's turn to the famous visit President John F Kennedy made to NASA in 1962.
- [Introducing the brand new NewZapp email editor](https://newzapp.co.uk/blog/new-email-editor/): In our latest software update we’re extremely proud to introduce the new NewZapp email editor. I market NewZapp. Just like you, I create and send a lot of emails! Luckily for me I get sneaky previews of all our software updates and have…
- [5 ways to improve mental wellbeing at work](https://newzapp.co.uk/blog/mental-wellbeing/): These statistics are staggering. But the same conclusion can be reached from all of them – UK businesses must do more to support employees with their mental health. How to improve the mental wellbeing of employees A mental wellbeing…
- [Engaging Emails!](https://newzapp.co.uk/webinars/create-engaging-emails/): How to make your emails more engaging! We've collated all the best practices we've witnessed from our clients to help you create more engaging emails. This webinar will be suitable for anyone who creates emails for internal comms or…
- [INFOGRAPHIC: How to create more engaging emails](https://newzapp.co.uk/blog/engaging-emails/): To master the art of creating engaging emails there are many factors that need to come together at the same time. We've captured each of these points in the infographic below. But to summarise; for you to truly capture the attention of…
- [Perfecting change management communications](https://newzapp.co.uk/blog/change-management/): Change is necessary in every organisation – whether that be a new process, a change in software, or an acquisition. But, whatever the change, it can be unsettling for many employees and as such, a robust change management strategy must…
- [All you need to know about spam filters](https://newzapp.co.uk/webinars/all-you-need-to-know-about-spam-filters/): How to make your emails more engaging! We've collated all the best practices we've witnessed from our clients to help you create more engaging emails. This webinar will be suitable for anyone who creates emails for internal comms or…
- [The NewZapp Editor](https://newzapp.co.uk/webinars/the-newzapp-editor/): We listened to your suggestions for the email editor and made them happen! The next NewZapp software update is officially here and you now have access to a brand-new email editor! The new email editor gives you far more control over how…
- [NewZapp achieves ISO 27001 accreditation](https://newzapp.co.uk/blog/newzapp-achieves-iso-27001-accreditation/): NewZapp achieves ISO 27001 accreditation. NewZapp is thrilled to have secured the highest international information security standard. The ISO 27001:2017 certification highlights NewZapp’s dedication to providing highly secure internal…
- [The importance of managers as a communication channel](https://newzapp.co.uk/blog/managers-communication/): To answer these questions, I surveyed over 700 internal communicators asking them whether their internal communications strategy specifically list managers as a standalone communication channel. Just under two-thirds say they do, which…
- [AGC Glass Case Study](https://newzapp.co.uk/case-studies/agc-glass/): A company who needed a communication solution that would better meet their needs. AGC Glass Europe is one of the largest glass manufacturers in the world, supplying the construction and automotive industries. AGC Glass UK use NewZapp to…
- [What is DKIM?](https://newzapp.co.uk/blog/what-is-dkim/): Having the correct authentication can double your open rates. DKIM acts as an authentication process that protects organisations against spam and phishing.
- [The history of NewZapp](https://newzapp.co.uk/blog/the-history-of-newzapp/): NewZapp has been supporting businesses with their communication needs for over two decades. Here's an overview of the journey we've taken to date.
- [XEIAD required an internal communications solution to support its growth](https://newzapp.co.uk/case-studies/xeiad-case-study/): The growth of the company meant there was a need to increase their internal communications. An employee survey backed this up with many employees stating that internal communications was an area that needed to be improved.
- [Royal Devon University Healthcare NHS Foundation Trust communicate with more confidence](https://newzapp.co.uk/case-studies/royal-devon-university-nhs-trust/): The Royal Devon University Healthcare NHS Foundation Trust contacted us about the problems they were facing and as a solution provider with 20 years’ experience in email communications we recognised how important it was to find a…
- [The internal comms metrics that matter](https://newzapp.co.uk/reports-guides/the-internal-comms-metrics-that-matter/): Your organisation has goals. To know if these goals are being met, we measure them. Everybody works collectively to achieve these goals and each department reports on their contribution.
- [How to Build a Business Case](https://newzapp.co.uk/reports-guides/how-to-build-a-business-case/): Internal communications has featured in businesses for decades but for many senior leaders, while they appreciate the benefits of internal communications, other priorities get in the way of fully investing in it as a business function.
- [Download our Internal Communications Strategy](https://newzapp.co.uk/downloads/download-our-internal-communications-strategy/): This guide will help you maximise the opportunity by identifying how to write communications that resonate, how to reduce inefficiencies within your team and how to build an effective internal communications strategy.
- [2022 A year in review](https://newzapp.co.uk/blog/2022-a-year-in-review/): What an incredible year here at NewZapp Communications. We won a communications award for the work we do with the NHS. We've delivered 3 major upgrades to the platform. New customers enjoying high delivery rates and current customers…
- [The damage caused by employee sleep disorders​](https://newzapp.co.uk/blog/the-damage-caused-by-employee-sleep-disorders/): Sleep disorders are a global epidemic. A whopping 45% of the world’s population suffer from sleep problems. That’s 45% of your employees that may have a reduced attention span, poor memory, lack of energy and mood swings. All of these…
- [How to Promote Employee Empowerment](https://newzapp.co.uk/blog/how-to-promote-employee-empowerment/): We've all heard the phrase when asking a question that is ever so slightly outside the script. "Let me talk to my manager and I'll see what I can do".
- [How to grab employees’ attention with your internal comms](https://newzapp.co.uk/blog/how-to-grab-employees-attention-with-your-internal-comms/): People are a tough audience to crack. Today you have to work even harder to grab your employee's attention.
- [NHS Internal Communications Statistics](https://newzapp.co.uk/downloads/nhs-internal-communications-statistics/): NewZapp are the leading provider of email software to the NHS. As such we have amazing campaign statistics to share that will help create and improve your employee engagement.
- [NHS Email Analytics Report](https://newzapp.co.uk/reports-guides/nhs-internal-communications-email-analytics/): NewZapp is a very proud, award winning provider of internal communications software to the NHS. And as such, in a very unique position to offer a report that is not available anywhere else in the world.
- [Engage Your Hard to Reach Employees](https://newzapp.co.uk/blog/engage-your-hard-to-reach-employees/): The number of employees we segment into the ‘hard to reach’ category is expanding. Technological advances, a ‘give it to me now’ culture, and new hybrid/home working policies are all influencing how and when our employees work.
- [Improve Employee Survey Response Rates](https://newzapp.co.uk/blog/improve-employee-survey-response-rates/): Surveys are a very well-known and proven way to get employee feedback, however, sometimes you are left wishing more people would take part, or the answers were a bit more involved.
- [Using Video to Communicate with Employees](https://newzapp.co.uk/blog/using-video-to-communicate-with-employees/): Using video to communicate with employees is a very valuable part of any internal communication strategy.
- [Barriers to Frontline Employees Safety and Wellbeing](https://newzapp.co.uk/blog/barriers-to-frontline-teams-safety-and-wellbeing/): Every organisation will say that the health and safety of their frontline employees is of utmost importance. But despite this awareness and eagerness, keeping everyone safe and well is extremely difficult.
- [How ChatGPT Will Revolutionise Internal Communications](https://newzapp.co.uk/blog/how-chatgpt-will-revolutionise-internal-communications/): In today's fast-paced business world, effective internal communication is crucial for organizational success.
- [Neurodiversity Matters](https://newzapp.co.uk/blog/neurodiversity-matters/): Neurodiversity is on every communicators radar, with 15% – 20% of our total population being neurodivergent, this cannot be ignored. So what can we do as communication specialists to address the mine field of neuro diversity spectrums…
- [SPF DKIM and DMARC What are they and why are they important](https://newzapp.co.uk/blog/spf-dkim-and-dmarc/): New rules for bulk senders have sparked email senders to implement SPF DKIM and DMARC email authentication methods. But what exactly are they and why are they important? In February 2024 Google will introduce many new requirements for…
- [The Evolution of Email Security: Navigating Changes in 2024](https://newzapp.co.uk/blog/the-evolution-of-email-security-navigating-changes-in-2024/): Enhanced Security Measures In response to the ever-evolving threat landscape, Gmail and Yahoo have announced major changes to their email security systems. One of the pivotal advancements is the implementation of stringent security…
- [The Internal Communications Conference 2024](https://newzapp.co.uk/blog/the-internal-communications-conference-2024/): In the intricate dance of internal communications, timing is everything. It's not just about when you hit the "send" button but also about sending your messages when they matter most to the recipient.
- [White Mountain Chalets Elevates Email Marketing with NewZapp Communications](https://newzapp.co.uk/case-studies/white-mountain-chalets-email-marketing/): Discover how White Mountain Chalets boosted their email marketing success with NewZapp’s powerful platform, enhancing customer engagement and increasing bookings
- [Templates: Why is being mobile responsive so important?](https://newzapp.co.uk/blog/templates-mobile-responsive-important/): Why Is Mobile Responsive So Important? If you’ve ever tried to access a brand website that isn’t mobile responsive, you’ll know just how frustrating it can be. Pages that are only half visible, buy buttons that are impossible to…
- [The Art of Storytelling](https://newzapp.co.uk/blog/the-art-of-storytelling/): Discover how storytelling can transform your brand’s communication strategy, engaging your audience and fostering deeper connections
- [Turn Passives into Promotors](https://newzapp.co.uk/blog/turn-passives-into-promotors/): For Employee Net Promoter Score (eNPS) to work effectively it needs to ignore passive employees. But while it is the promoters and detractors that generate the Employee Net Promoter Score, it is actually your passive employees that hold…
- [NewZapp 9.0](https://newzapp.co.uk/blog/newzapp-9-0/): NewZapp 9.0 brings so many new features and improvements that you can take advantage of to enhance the way you communicate with customers/employees.
- [Employee Engagement Guide](https://newzapp.co.uk/reports-guides/employee-engagement-guide/): Table of Contents Employee Engagement Guide In this guide, we will take you on a journey. Starting with the purpose and value of employee engagement before moving on to some strategies to help you improve and measure employee engagement…
- [NewZapp Unlocked](https://newzapp.co.uk/downloads/newzapp-unlocked/): Embark on your NewZapp journey with NewZapp Unlocked, a comprehensive resource designed to empower users with insights gathered from our most seasoned experts, boasting a cumulative experience of over 30 years within the NewZapp…
- [What is an NPS score?](https://newzapp.co.uk/blog/nps/): NPS stands for Net Promoter Score and is a method for understanding customer loyalty. By asking just one question the NPS will generate a result between -100 and +100. The higher the score, the better.
- [Network Rail seek a better way to engage employees](https://newzapp.co.uk/case-studies/network-rail-engage-employees-with-timely-email-communications/): Network Rail need to communicate important, and often time critical, information to their network of employees and stakeholders. Due to the nature of some of the communications, the delivery of these messages was vital so the ability to…
- [Exeter College use NewZapp to generate student recruitment opportunities](https://newzapp.co.uk/case-studies/exeter-college-use-newzapp/): Exeter College chose NewZapp as their supplier for student recruitment communication due to NewZapp's experience in Educational Marketing with institutions such as The University of Leeds and City College Plymouth.
- [Is there a best time to send an internal communication email?](https://newzapp.co.uk/blog/what-is-the-best-time-to-send-internal-communications-email/): In the intricate dance of internal communications, timing is everything. It's not just about when you hit the "send" button but also about sending your messages when they matter most to the recipient.
- [The Power of Clarity in Internal Communications](https://newzapp.co.uk/blog/the-power-of-clarity-in-internal-communications/): In the fast-paced world of internal communications, clarity is the unsung hero that can make or break your message. When your team or organization depends on smooth, effective communication, ensuring that your emails are clear and…
- [We're award winning!](https://newzapp.co.uk/blog/technology-innovation-award/): We won a Technology & Innovation award! The award recognised how NewZapp has been helping NHS communicators share vital updates to their staff, both during the pandemic and beyond.
- [Local Government Email Analytics Report – 2024](https://newzapp.co.uk/blog/lg-emailreport24/): The NewZapp 2024 Local Government Email Analytics Report provides invaluable insights for internal communications leaders within Local Government bodies. Drawing upon data comprising over 14,000 anonymised campaigns This report offers a…
- [Email Marketing Trends: Why Email Is Thriving in the Digital Age](https://newzapp.co.uk/blog/email-marketing-trends/): Discover how email marketing continues to thrive amidst evolving digital landscapes, offering businesses unmatched potential for audience engagement, brand loyalty, and ROI
- [Unlocking the Power of AI in Internal Communications: A Comprehensive Guide](https://newzapp.co.uk/reports-guides/ai-guide-internal-communications/): If you’re reading this I’m positive you want to learn about Artificial Intelligence (AI) and if I may be so bold you are also concerned about what may happen to you in the future.
- [How to reduce employee stress](https://newzapp.co.uk/blog/how-to-reduce-employee-stress/): As an internal communicator you have a lot of strings to your bow. One of those includes helping to reduce employee stress. Stress levels are rising Data from the Health and Safety Executive shows an enormous increase in stress,…
- [Supporting employees with stress in the workplace ​](https://newzapp.co.uk/blog/supporting-employees-with-stress-in-the-workplace/): As an internal communicator you have a lot of strings to your bow. One of those includes supporting employees with stress in the workplace.
- [NHS Trust Rankings 2025: Could Internal Comms Decide Your Place?](https://newzapp.co.uk/blog/nhs-trust-rankings-2025-internal-communications/): Royal Papworth Hospital NHS Foundation Trust, a leading heart and lung hospital in the UK, was facing significant challenges with its internal communication system. The Trust needed to modernise its approach, as persistent issues with…
- [How to avoid the spam trap](https://newzapp.co.uk/blog/6-ways-to-avoid-the-spam-trap/): Tips for Ensuring Your Emails Land in the Inbox Navigating spam filters poses a challenge: while they weed out unwanted emails, legitimate messages can occasionally get ensnared. How do you avoid the spam trap? In today's digital…
- [10 tips to make your email communications more engaging](https://newzapp.co.uk/blog/10-tips-to-make-your-internal-comms-resonate/): Ensuring your email communications resonate is no mean feat. In fact, it’s even harder today than it used to be. Twenty years ago, research found that we have an attention span of 12 seconds. Today, this has reduced to 8 seconds. But…
- [7 steps for effective change management communications​](https://newzapp.co.uk/blog/7-steps-for-effective-change-management-communications/): Change is a vital and common part of any evolving organisation. As such, change management communications consume a big chunk of an internal communication team’s time…
- [How to avoid the spam filter](https://newzapp.co.uk/blog/avoid-spam-filters/): Have you had that heart sinking moment when you’ve spent time crafting an attractive, engaging email to then discover it has fallen straight into the spam folder for many recipients?
- [The Investment Gap: Why Internal Communications Deserve More Strategic Budget and Leadership Focus](https://newzapp.co.uk/blog/the-investment-gap-why-internal-communications-deserve-more-strategic-budget-and-leadership-focus/): Introduction: The Under‑Investment Problem When the Chartered Institute of Public Relations (CIPR) published new research in October 2025, one finding stood out: British organisations remain systematically under-funding their internal…
- [Creativity Is the New Compliance: Why Internal Comms Needs to Reclaim the Human Edge in an AI Workplace](https://newzapp.co.uk/blog/creativity-internal-comms-ai-workplace/): As AI transforms the modern workplace, internal communicators must champion the human edge—prioritising creativity, empathy, and storytelling as strategic compliance essentials.
- [Revolutionise Internal Communications with NewZapp's Email Platform | NewZapp UK](https://newzapp.co.uk/downloads/revolutionise-internal-communications-newzapp-email-platform/): Importance of Email in Internal Communications for Dispersed Workforces
- [Avoid Survey Fatigue](https://newzapp.co.uk/blog/avoid-survey-fatigue/): Preventing Employee Survey Fatigue Surveys are essential for gathering staff feedback. However, in today's world, where many companies frequently ask employees for input, a common issue called "survey fatigue" arises. This article looks…
- [Authenticity & Diversity, Internal Communication for Young Staff](https://newzapp.co.uk/blog/authenticity-and-diversity-internal-communication-for-young-staff/): In the intricate dance of internal communications, timing is everything. It's not just about when you hit the "send" button but also about sending your messages when they matter most to the recipient.
- [Combining Insights on Promoting Inclusive Communication in the Workplace](https://newzapp.co.uk/blog/combining-insights-on-promoting-inclusive-communication-in-the-workplace/): In the intricate dance of internal communications, timing is everything. It's not just about when you hit the "send" button but also about sending your messages when they matter most to the recipient.
- [How AI is Transforming Internal Communications: Insights from Our Latest Survey](https://newzapp.co.uk/blog/ai-in-internal-communications-survey/): AI is reshaping internal communications, offering efficiency and personalisation while raising ethical concerns. Discover key insights from our latest survey on AI adoption, challenges, and opportunities for internal comms teams
- [NewZapp Omnichannel Feedback Q1 2025](https://newzapp.co.uk/blog/newzapp-omnichannel-feedback-q1-2025/): Thank you so much for responding to our Q1 2025 NewZapp customer feedback survey. Your responses and feedback are a vital part of our omni-channel platform and service.
- [Employer Branding Traditional vs Modern Approaches](https://newzapp.co.uk/blog/employer-branding-strategies/): Discover how employer branding influences employee engagement and retention. Compare traditional and modern employer branding approaches and learn how companies can attract and keep top talent.
- [Internal Communications VS Employee Engagement](https://newzapp.co.uk/blog/internal-communication-vs-employee-engagement/): Excerpt: Internal communication and employee engagement are often confused, but understanding their differences is key to building a motivated workforce. Learn how internal communication fuels engagement, why they must be treated…
- [Understanding Stakeholders: Differentiating Between Key Players and Noise](https://newzapp.co.uk/blog/stakeholder-analysis-internal-communication/): Effective internal communication requires identifying key stakeholders and filtering out distractions. Learn how to use the Impact-Influence Grid and the Seven Classes of Stakeholders model to prioritize engagement and streamline…
- [From Gut Feeling to Data-Driven: A New Approach to Measuring Internal Communications](https://newzapp.co.uk/blog/measuring-internal-communications-impact/): Many internal communicators rely on intuition and basic metrics like open rates—but these don’t prove real impact. This article explores a data-driven approach to measuring internal communications, demonstrating how to link engagement…
- [You asked – We Answered](https://newzapp.co.uk/blog/newzapp-customer-feedback/): Thank so much for responding to our latest customer satisfaction survey. Your responses and feedback are a vital part of platform and service.
- [Strategies to Enhance Trust Through Effective Communication Practices](https://newzapp.co.uk/blog/strategies-to-enhance-trust-through-effective-communication-practices/): Effective communication is key to building trust in the workplace, leading to higher engagement, productivity, and employee retention. Discover eight strategies that improve transparency, foster two-way dialogue, and promote a culture…
- [The Hidden Costs of Poor Communication in the Workplace](https://newzapp.co.uk/blog/the-hidden-costs-of-poor-communication-in-the-workplace/): In the intricate dance of internal communications, timing is everything. It's not just about when you hit the "send" button but also about sending your messages when they matter most to the recipient.
- [Breaking Down Barriers: Overcoming Communication Silos in Further and Higher Education](https://newzapp.co.uk/blog/breaking-down-communication-silos-higher-education/): Communication silos pose significant challenges for higher and further education institutions, hindering collaboration, informed decision-making, and operational efficiency. By fostering a culture of open communication, leveraging…
- [The Culture Chameleon: Why Colour-Changing Organisations Eventually Face the Consequences](https://newzapp.co.uk/blog/culture-chameleon-organisational-authenticity/): This article explores the “culture chameleon” effect: when organisations change colours publicly while living a different reality internally. Through the BrewDog case and echoes from Uber, Wells Fargo, Boeing and WeWork, it reveals the…
- [Memos to the Metaverse: The Story of Internal Communication’s Transformation](https://newzapp.co.uk/blog/internal-communications-strategy-evolution/): Explore the evolution of internal communications strategy—from early company newsletters to digital ecosystems—and how to prepare for the next phase of employee engagement.
- [The 15 most common challenges with employee engagement and how to overcome them](https://newzapp.co.uk/blog/challenges-with-employee-engagement/): Employee engagement is a huge job. Not only do you need to engage your employees, but you also need to keep abreast of any changes and manage your internal strategies and processes. With so many plates to spin it is no surprise that…
- [Why Filling In That “Quick NPS Survey” Actually Matters (A Lot More Than You Think)](https://newzapp.co.uk/blog/why-filling-in-that-quick-nps-survey-actually-matters-a-lot-more-than-you-think/): The Net Promoter Score (NPS) pop up in your account is actually one of the most powerful ways you, as a customer, can shape how NewZapp develops, improve, and treat you in the future.
- [When Your Vendor Is the Vulnerability: What 2025’s SaaS-linked Breaches Teach Comms Leaders About Third-Party Risk](https://newzapp.co.uk/blog/insights-third-party-saas-security-2025/): Most Breaches Now Start Outside Your Walls In 2025, third-party SaaS security emerged as the defining risk for large organisations. Rather than breaching companies directly, attackers increasingly compromise vendors and…
- [The Collaboration Clutter Crisis: Why Slack and Microsoft Teams Are Failing Internal Communications](https://newzapp.co.uk/blog/internal-communications-slack-teams-problems/): Internal communication has become lost in the noise of tools like Slack and Microsoft Teams, where important updates compete with chat, notifications and channel clutter. While these platforms excel at quick collaboration, they’re not…
- [Budget 2025 and the NHS: Can Internal Comms Carry the Weight of Reform?](https://newzapp.co.uk/blog/budget-2025-nhs-internal-communications/): Budget 2025 wasn’t billed as a health budget. Yet for people working inside the NHS, its mix of tight funding, new Neighbourhood Health Centres and a push for digital productivity will define the next decade. This piece explores what…
- [NHS Internal Comms in 2026: What 'Reliable Reach' Really Means](https://newzapp.co.uk/blog/nhs-internal-comms-2026-reliable-reach/): In 2026, NHS internal communications must go beyond message delivery. This blog explores what ‘reliable reach’ really means—from secure platforms and inclusive design to case study impact and AI-enhanced messaging—offering practical…
- [The Risks Internal Comms Teams Carry — Whether They’re Acknowledged or Not](https://newzapp.co.uk/blog/internal-communications-risk-matrix/): As internal comms plans and budgets are signed off, many teams carry hidden governance and compliance risks. This article explores why internal communications risk is increasing — and how a practical risk matrix can help teams surface…
- [How we use NPS feedback to improve your reporting, insight and overall experience](https://newzapp.co.uk/blog/how-we-use-nps-feedback-to-improve-your-reporting-insight-and-overall-experience/): When we ask customers to complete our Net Promoter Score (NPS) survey, we’re not chasing a number. We’re asking a simple question to support a much bigger goal: understanding how NewZapp is performing in the moments that matter most,…
- [A Better NewZapp Interface Designed Around How You Work](https://newzapp.co.uk/blog/new-newzapp-interface-designed-around-how-you-work/): NewZapp has introduced a simplified interface designed around how users actually work. The new side navigation, collapsible menu and performance upgrades make the platform easier to navigate, faster to use and better suited to modern…
- [Public Sector Communications: Stop Measuring Reach, Start Measuring Relevance](https://newzapp.co.uk/blog/public-sector-communications-stop-measuring-reach-start-measuring-relevance/): Move beyond open rates. Learn how research-backed relevance metrics improve trust, engagement and impact in public sector communications.
- [Closing the Gap: How Accessible Communication Improves Safeguarding in FE Colleges](https://newzapp.co.uk/blog/closing-the-gap-how-accessible-communication-improves-safeguarding-in-fe-colleges/): Accessible communication is critical to safeguarding in further education. This practical guide explores six common communication failures in FE colleges and how to fix them using clear, inclusive, and measurable strategies.
- [The Last Mile Problem in NHS Internal Communications: Reaching Frontline Clinicians Reliably](https://newzapp.co.uk/blog/the-last-mile-problem-in-nhs-internal-communications-reaching-frontline-clinicians-reliably/): This article explores the ‘last mile’ problem in NHS internal communications and how organisations can ensure reliable delivery to frontline clinicians.
- [How Customer Feedback Helped Deliver Our Highest Ever NPS Score](https://newzapp.co.uk/customer-feedback/how-customer-feedback-helped-deliver-our-highest-ever-nps-score/): In Q1 2026, NewZapp achieved its highest NPS score ever, reaching 70 following back-to-back quarterly improvements. But the most important part of this story is not the number itself. It is how we got there.
- [From Frustration to Efficiency: Replacing Legacy Systems for Better Performance and Reliability](https://newzapp.co.uk/case-studies/royal-papworth-hospital-nhs-case-study/): Royal Papworth Hospital NHS Foundation Trust, a leading heart and lung hospital in the UK, was facing significant challenges with its internal communication system. The Trust needed to modernise its approach, as persistent issues with…
- [What “Exclude-Prefetch-Activity” Actually Means](https://newzapp.co.uk/blog/what-exclude-prefetch-activity-actually-means/): Microsoft 365 and Outlook security scanning can inflate email open and click data. This guide explains exclude-prefetch-activity, how corporate environments distort engagement metrics, and what internal communications teams must…
- [What Great Internal Comms Looks Like in 2026: 10 Questions, 5 Priorities, 3 Metrics That Matter](https://newzapp.co.uk/blog/what-great-internal-comms-looks-like-in-2026-10-questions-5-priorities-3-metrics-that-matter/): Discover 10 audit questions, 5 priorities, and 3 metrics that define effective internal communications in 2026—plus how to measure real impact.
- [The best employee survey questions](https://newzapp.co.uk/blog/the-best-employee-survey-questions/): Employee surveys are a hugely valuable method of gathering information from employees but there are many things to consider for you to maximise what you achieve.
- [Maximizing Your Internal Communication Strategy: Leveraging the Synergy of Feedback and Analytics](https://newzapp.co.uk/blog/synergy-the-combined-power-of-feedback-and-analytics/): Feedback loops and analytics are like the dynamic duo of internal communications. On their own, each offers unique advantages, but it's when they work together that their true potential is realized.
- [How to Create a Christmas Newsletter Template That’s Not Awful](https://newzapp.co.uk/blog/internal-christmas-newsletter-template/): Create an inclusive and thoughtful internal Christmas newsletter template that stands out. Learn actionable tips on design, content, and using NewZapp + NewZapp to craft a professional, festive email that everyone will appreciate.
- [The Perils of Sending HTML Emails into Microsoft Outlook](https://newzapp.co.uk/blog/the-perils-of-sending-html-emails-into-microsoft-outlook/): There are many humbling experiences in life. Assembling flat-pack furniture. Explaining cryptocurrency to your parents. Watching a beautifully designed HTML email enter Microsoft Outlook and come out looking like it was formatted during…
- [The importance of named user logins](https://newzapp.co.uk/blog/the-importance-of-named-user-logins/): Why are named user logins so important when accessing NewZapp? Particularly for organisations with formal governance, information security, data protection or audit requirements.
- [How NewZapp’s Customer Support Redefines Value in SaaS Communications](https://newzapp.co.uk/blog/blog-newzapp-customer-support/): In an age where digital marketing and internal communications depend on software, customer support has become the frontline of trust. For SaaS marketing and communications platforms, features and pricing have converged — making service…
- [Why effective internal communication matters in education](https://newzapp.co.uk/reports-guides/why-effective-internal-communication-matters-in-education/): Schools, colleges and universities are busy, complex communities. Staff, students, leadership teams, governors and support departments all need timely information.
- [7 Features of Internal Communications Platforms in 2026](https://newzapp.co.uk/reports-guides/7-features-of-internal-communications-platforms-in-2026/): Effective internal communications require listening as well as broadcasting. Integrated survey tools allow you to gather feedback, measure sentiment, and identify concerns before they escalate.
- [Email Deliverability Issues: Why Emails Don’t Reach the Inbox](https://newzapp.co.uk/blog/blog-email-deliverability-issues/): You’ve done everything right — or so it seems. The subject line is crisp, the message is timely, the design is polished, and you’ve sent it out to your carefully curated list.