Package: Internal Communications
The growth of the company meant there was a need to increase their internal communications. An employee survey backed this up with many employees stating that internal communications was an area that needed to be improved.
Previously XEIAD were reliant on Outlook to communicate. Their communications always had to fit into a three-column email and once sent, there was no way of knowing if those communications were read. It also took a long time to create each communication which meant XEIAD were forced to be very reactive.
Jo Hemmings is the Marketing and Communications Manager at XEIAD and she explains the journey she went on to transform how they communicate with employees.
"I joined XEIAD a month after the employee survey took place. Based on the results of that survey, internal communications was one of my top priorities. But as well as improving the process, I wanted to be able to evidence how effective those improvements were."
“I was aware of NewZapp from a previous role but had never used it. Together with three other providers, I had a demo of the software and began comparing them. "
“From the word go the communication with NewZapp has been brilliant – from the initial enquiry all the way through to the regular account reviews we have today. Our Account Manager got us up to speed quickly and anytime I need anything, she’s there. It’s really reassuring to know we always have that support to lean on should we need it.”
Jo Hemmings - Marketing and Communications Manager
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